If someone just directly copies without understanding they won't pass the course exams anyway. Just to be clear for yourself and also for other students who may see this: Looking at Course Hero notes to get ideas from past students about what they understood from the course and their study/revision notes etc is not misconduct.
Back when I was in college I used to use Course Hero to check my work with some of the content on there. I never copied, or blatantly cheated off of it, just used it to make sure I understood what I was doing, and that all the work I had done was correct.
A Known Error record contains (these are general parameters common to all tools. I saw different tools with various additional content):
Such record exists throughout the lifecycle of a Known Error, which means that the Known Error is recorded from its creation until “retirement” (if the KE record will be ever deleted at all). A Known Error record contains (these are general parameters common to all tools.
Known Error – a definition. According to ITIL (Service Operation), a Known Error is “a problem that has a documented root cause and a workaround.”. Documented means recorded. Records are common in ITIL.
Problems are created because the root cause (the real cause of the incident) and its resolution need to be identified . The result of the problem investigation and diagnosis is identification of the root cause of the problem, and a workaround (temporary fix) or (final) resolution. These are valuable pieces of information ...
It’s not necessary to have mighty tools for IT Service Management to provide KEDB functionality and gain the advantage of Known Errors. For some organizations (I noticed that some small organizations are doing it this way), a spreadsheet will be enough. It may not be a perfect solution, but it will do.