Explanation: B) The teams used by this design firm are project teams because each contract is a separate project with a specific focus on one client's needs.
Explanation: B) The Delphi technique requires the leader to coordinate from among the different group members, so this method is structured well for employees working from remote locations.
Explanation: B) Both the social loafing and free riding effects are based on one or more people doing less work than other group members because the accountability for the completed result is not theirs alone. Instead, others are willing to take on more work themselves to accomplish the work instead of holding the loafer accountable for completing their portion within the group.
Explanation: D) Trust is an important interpersonal or maintenance norm that facilitates presenting new ideas and believing that teammates will fulfill their commitments.
Explanation: B) A group with members holding diverse key characteristics such as gender, education level, functional specialty, and age, is a heterogeneous group.
Explanation: B) The three major types of coaching are process, behavioral, and developmental.
Service teams focus on addressing the ongoing needs of customers. The common element between service teams and production teams is that they address ongoing issues in the organization instead of short-term projects.